Privacy Policy

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Brief on Privacy and Personal Data Policy

This privacy and personal data policy has been compiled to better inform you as a customer about what personal data Great Greenland A/S processes and how we process it – personal data should be understood as all personally identifiable data.

Great Greenland A/S respects all requests for the confidentiality of personal information provided online and is aware of the need for appropriate protection and careful processing of all personal information we receive.

If the personal data policy below cannot be accepted, Great Greenland A/S reserves the right to reject orders and other inquiries, as a lack of acceptance may result in Great Greenland A/S being unable to service the relationship as otherwise required by applicable law.

Personal Data

Personal data covers all data that can be used to identify individuals, including but not limited to first, middle and last name, age, gender, position, private address or other physical address, email address or other contact information, regardless of whether it relates to the person’s private residence or workplace.

Similarly, personal data also includes data such as behaviour, purchase history, financial information, etc., all of which are used in maintaining the customer and supplier relationship between customers and Great Greenland A/S.

What personal data do we collect and process?

You can access greatgreenland.com/en without providing us with your personal data. When accessing the website, an ID is assigned to your session. This cannot identify you as a person.

Great Greenland A/S requires a range of personal data to be able to trade with you and your company, maintain the customer relationship, and market products and services. Certain information is also collected and processed according to legal requirements under the Anti-Money Laundering Act and the Danish Bookkeeping Act.

The following information may be collected and processed when you visit greatgreenland.com/en;
Email address, first and last name, address, phone number, age, gender, technical details (IP addresses included), behaviour (including: visited URL, event triggers, actions such as clicks, open rates, log-in, time on each page, etc.), geographical data and data that may be necessary for the completion of a transaction.

Great Greenland A/S collects and processes information about you when you:

• Create an account
• Make purchases
• Send inquiries, complaints and/or interact with Great Greenland A/S in other ways
• Sign up for and/or interact with online marketing materials (including but not limited to newsletters, SMS and notifications, advertisements on third-party websites or similar)
• Provide personal data to Great Greenland A/S in other ways

Great Greenland A/S only collects the personal data necessary to provide a service or product, market services and products, or process inquiries.

Great Greenland A/S does not collect and/or purchase personally identifiable information from third parties.

Great Greenland A/S uses recognised card acquirers for any handling of online card transactions and does not store payment card information. Please note that for invoicing, billing and banking information is stored in accordance with applicable laws in the area, including the Anti-Money Laundering Act and the Danish Bookkeeping Act.

How do we use your information?

We may use the collected information in the following ways:

• To personalise your experience via email and website through personal recommendations based on purchase history
• To improve greatgreenland.com/en and marketing from Great Greenland A/S
• To better serve you when contacting customer service
• To administer competitions, customer surveys, etc.
• To process your orders as quickly as possible
• To obtain product and Trustpilot reviews
• For follow-up on inquiries
• For general marketing

How do we protect your information?

Our website is continuously scanned for security vulnerabilities and weaknesses, so that we can quickly eliminate potential data leaks and thus make our website as secure as possible. Regular scans for malware are also performed.

Your personal information is stored on secured networks and can only be accessed by a limited number of employees with rights to this type of information. These are also subject to our personal data policy, which safeguards your rights and ensures compliance with applicable legislation in the area.

In addition to the above, any sensitive and payment information is processed on encrypted servers that cannot be accessed from outside. Credit card information is processed by card acquirers and cannot be accessed by either Great Greenland A/S or employees of the card acquirers. These transactions are not stored on internal servers and are not processed by Great Greenland A/S itself at any time.

To whom do we disclose personal data?

Personal data provided on greatgreenland.com/en or via telephone contact is only disclosed to:

• Internal departments / personnel
• Trusted third parties necessary for the fulfillment of agreements regarding delivery, payment and servicing, including debt collection and legal authorities
• Business partners for the purpose of maintaining your account and/or marketing.

To provide the best possible experience on Great Greenland A/S’s websites, we keep statistics on how users use the pages. The statistics are used exclusively in anonymised form, for example, to see which pages and content users interact with.

Great Greenland A/S may use Google Analytics to collect visitor statistics and in this regard, discloses IP addresses to Google Analytics. The privacy terms for Google Analytics are accepted when visiting greatgreenland.com/en and can be found here:www.google.com/privacy

A data processing agreement exists between Great Greenland A/S and all business partners and suppliers, which at all times must safeguard the interests of users and customers. These agreements can be presented upon request at any time.

Where is your personal data stored?

Your information is stored on servers in the EU. Some personal data is managed by a third party (data processor) who stores and processes personal data on behalf of Great Greenland A/S in accordance with this data policy and applicable legislation on personal data protection.

If at any time you wish to unsubscribe from any newsletters, you can follow the instructions at the bottom of each email. However, if you have problems unsubscribing, our customer service can be contacted via the contact details below.

When unsubscribing from marketing from Great Greenland A/S, all consents you have given to us will be deleted. These cannot be restored, and should you at any time wish to see what we have previously sent you, previous offers or similar, we would like to point out that these cannot be restored.

How long is your personal data stored?

In an active customer relationship, your data is stored for as long as necessary for us to service you. If the customer relationship is terminated, your data is stored for up to two years, depending on the nature of the data.

You can at any time request access to or deletion of your data. Due to other legislation (the Danish Bookkeeping Act and the Anti-Money Laundering Act, respectively), all transactional data, including contact and company information, is retained for five years.

Data Breach

We take security breaches and data leaks very seriously. In the event of suspected data leakage from Great Greenland A/S’s internal servers or from external partners, a series of initiatives are launched to best protect our customers and users.

This includes, among other things, assessing the extent of potential damage, notifying potentially affected customers and users, notifying the Danish Data Protection Agency, and actions to attempt to contain the extent of the damage.

If we suspect a data breach from Great Greenland A/S or its external partners, all involved parties, including the user, will be informed within 72 hours. If you suspect that your data has been leaked from Great Greenland A/S, please contact us at any time.

Access to Information

You can always change your account details and areas of interest, including specifying whether you wish for us to contact you regarding offers on goods or services, or unsubscribe from newsletters.

You can be informed of what information we have registered about you. If you wish to receive a copy of this information, please contact us.

If you wish to have all data deleted, please contact us.

Note! Once all data has been deleted, it cannot be restored. Data required to be stored according to legislation cannot be deleted upon request.

Revision

We continuously revise our data processing procedures. This policy is updated once a year.

Contact, Amendment and Update of the Personal Data Policy

Great Greenland A/S is committed to continuously meeting the legal requirements for privacy protection.

If you have any questions or comments about our data policy, or how we use your personal data, please contact our customer service.

If at any time you wish to unsubscribe from our newsletters, you can follow the instructions at the bottom of each email. However, if you have problems unsubscribing, our customer service can be contacted via the contact details below.

When unsubscribing from marketing from Great Greenland A/S, all consents you have given to us will be deleted. These cannot be restored, and should you at any time wish to see what we have previously sent you, previous offers or similar, we would like to point out that these cannot be restored.