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Payment
Great Greenland A/S accepts payment with Mobilepay, Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will only be debited from your account when the item is dispatched. Great Greenland A/S encrypts all your card information using the so-called SSL (Secure Socket Layer) protocol. This means that unauthorised persons cannot read your card number or other information during the transaction with PBS.Delivery
Great Greenland A/S endeavours to ensure that orders placed before 12:00 PM are sent the same day. Orders placed after 12:00 PM will be dispatched the following day. Great Greenland A/S arranges for delivery with PostNord or GLS (unless otherwise specified) to the recipient. Timely delivery, however, requires PostNord/GLS to adhere to day-to-day delivery. Should delays occur with PostNord/GLS, this will similarly delay the delivery in relation to the desired delivery date. Great Greenland A/S cannot be held responsible for delays incurred by the shipping partner. In the event of very delayed (several days) or completely missing deliveries, Great Greenland A/S will naturally send a new delivery free of charge.Right to claim
Great Greenland A/S provides a 2-year right to claim in accordance with the Sale of Goods Act, covering manufacturing and material defects identified during the item’s normal use. The right to claim does not cover faults, damage, or wear and tear, directly or indirectly caused by incorrect use, poor maintenance, violence, or unauthorised intervention. Claims concerning faults and defects, which should be discovered upon customary inspection of the item upon receipt, must be communicated to Great Greenland A/S within a reasonable time. The item can subsequently be returned for repair, exchange, or by agreement, possibly crediting. In connection with warranty claims, Great Greenland A/S will cover return costs to a reasonable extent.Claims and Returns
In case of faults, defects or possibly undelivered orders, please contact:
Great Greenland A/S Fabriksparken 23 C 2600 GlostrupReturns also take place at this address – please note that we do not accept packages sent cash on delivery. Returns can also be made by refusing receipt or delivering the item in person to us. It is not a requirement, but processing will be expedited if comprehensive information accompanies the package – for example, a copy of the order confirmation, a description of the fault, and a copy of any prior correspondence, etc.
Refunds
In the event of agreed discounts, returned goods, or pre-paid goods cancelled before dispatch, a full or partial refund of the purchase price will be made. Refunds are always made to the payment method from which the payment originated.
Right of withdrawal
There is a 14-day return policy on items, calculated from the day they are received, followed by 14 days to return them. If you choose to cancel a purchase, you must simply return the item in essentially the same condition and quantity as you received it. Once the item has been received back and approved, the purchase price will be refunded to your account within a few days. You are responsible for the costs of return shipping.
The consumer can withdraw from a purchase even if the item has been tried. An item is only used if it is used beyond what is possible when trying out the item in a physical shop. If the item has been used, a specific assessment will be made of what the used item can be sold for to another consumer.
