Delivery, Returns & Exchange

Delivery & shipping information:

At Great Greenland, we pack your order within 24 hours on weekdays. We ship packages every weekday, and delivery time depends on the destination.
All items are in stock! (unless otherwise clearly stated) – therefore, delivery time will be fast. All orders are sent from our own warehouse located in Denmark.

Delivery times:
Denmark: 1–2 working days
Greenland: 2–7 working days (depending on destination)
International: Varies depending on country
Denmark:
We ship with GLS, and you can choose between parcel shop or private delivery at checkout.
Greenland:
Shipment is via PostNord and Tusass by air.
International:
We send international post daily with PostNord. Delivery time depends on the destination country.

All orders are sent from our warehouse in Denmark.
All shipments include track & trace – received via e-mail.
Free shipping is offered during campaigns/purchases over a certain amount.
NB: It is your responsibility that the e-mail and phone number on the order are correct for successful delivery.

Prices on the webshop:
All prices are in Euro, Danish Kroner or other selected currency. The price stated at the time of ordering/purchase is the valid order price. Collection items are invoiced at the current price at the time of ordering, and prices are NOT changed due to either price drops or increases. Price guarantee is not given in relation to campaigns or external retailers. We reserve the right to: currency changes, force majeure, delivery failure, duty changes, sold-out items and printing errors.

To be given as a GIFT:
If the order is to be given as a gift on a specific date – simply write the date of the gift exchange in the comment field on the order, and the 14-day right of return will only start from then.

Returns & exchanges
We offer a 14-day full right of return and unlimited exchange, as long as the item is unused and can be documented as purchased from Great Greenland.

Exchange
If you wish to exchange an item (e.g., size, colour or model), send it to:

Great Greenland
Fabriksparken 23C
2600 Glostrup
Danmark

Include the order number/invoice number and a description of what you wish to exchange it for.
Once we receive the item, we will send the desired item back to you. Please be aware of any price difference.
You pay for the return shipping – and we pay for the exchange shipping back to you 🙂
There is no time limit for exchanges, as long as the item is unused.
NB: We do not pick up return or exchange packages at parcel shops!

Returns
If you wish to return an item – no problem.
Send the item to the address above. Only send with PostNord, GLS or Tusass. We do not accept DAO shipments, as they often deliver outside opening hours.
Include the order number and a clear message “RETURN”.
Refunds are always made only to the original payment method used when placing the order.
Return shipping is always paid by the customer. We do not offer return labels – purchase return postage easily via gls.dk or postnord.dk
NB: We do not pick up return or exchange packages at parcel shops!

Please note:
Returns must be made within 14 days
We do not pick up packages at parcel shops
Packages must be sent with delivery directly to the address
Important return requirements
The item must be unused and in original condition
The item must be properly packaged
Damage due to inadequate packaging may result in forfeiture of the right of return
Use GLS, PostNord or Tusass. International: use an international shipping company.
We do not accept DAO shipments, as they often deliver outside opening hours.

Cancellation
If you wish to cancel an order, this must be done as soon as possible:
Telephone: +45 23 29 93 42
E-mail: info@great-greenland.gl (subject: “Cancellation”)
Cancellations should be made on the same day before 12:00 PM.

Complaints
You have a 2-year right to complain in accordance with applicable law.
Complaints cover manufacturing defects and deficiencies. It does not cover damage caused by:
Incorrect use
Wear and tear
Accident or misuse
Modifications

For approved complaints, the item will be repaired free of charge or replaced after assessment.

How to complain:
Contact us as soon as possible when the error is discovered. Please describe the problem as detailed as possible for faster processing.
Do not return complaint items without agreement. If no error is found, the item will be returned to the customer.

Payment
We accept:
MobilePay
Dankort / Visa
Mastercard
Diners Club

Data policy

When you shop at Great Greenland, we only collect necessary information to complete your purchase and improve your experience.

We process, among other things:

Name, address and contact information
Order and payment information
IP address and browser data (via cookies)

Information is used for:
Order processing and delivery
Customer service
Newsletters (if subscribed)
Analysis and improvement of the webshop

We only share data with necessary partners such as shipping companies, payment providers and IT suppliers.

You can at any time gain insight into, correct or have your data deleted by contacting us at info@great-greenland.gl

Contact
Do you have questions about delivery, returns or exchanges?

📧 info@great-greenland.gl
📞 +45 23 29 93 42