Delivery, Returns & Exchange

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<p><strong><span style="color: #0000ff;">Terms and Conditions</span><br /><br /><span style="color: #0000ff;">1. Purchases from Great Greenland A/S:</span></strong><br />A binding purchase agreement with Great Greenland is not entered into until you have received an order confirmation from Great Greenland for your order. Please always contact us if in doubt. Remember to check your spam filters. <br /><br /><br /><span style="color: #0000ff;"><strong>2. Prices:</strong></span><br />All prices are in Euros and Danish Kroner, unless otherwise stated. Currency can be changed via the flag at the top of the webshop.<br />We reserve the right for: currency changes, force majeure, delivery failure, tax changes, sold-out items, and typographical errors.<br /><br /><br /><span style="color: #0000ff;"><strong>3. Sale prices:</strong></span><br />The price indicated at the time of order/purchase is the applicable order price. Collection items are invoiced at the current price at the time of ordering, and the <strong>price will NOT change, either with a price decrease or increase. </strong>No price guarantee is offered in relation to campaigns or external retailers. <br /><br /><br /><span style="color: #0000ff;"><strong>4. Shipping & Delivery:</strong></span><br /><strong>All items are in stock! </strong>(Unless otherwise clearly described)<strong> – and the delivery time will therefore be fast. </strong>All orders are sent from our own warehouse in Denmark.<br /><br /><strong>Packages to Greenland</strong> will be sent with Postnord/Tusass as "letter" <strong>by air</strong>, WITHOUT a tracking number. <br /><strong>Packages to Denmark</strong> are always sent with GLS with tracking. <span style="color: #0000ff;"><strong>YOU choose</strong> whether it is home delivery or a parcel shop.</span> <br /><strong>Packages abroad</strong> are sent with Postnord with tracking.<br /><br /><strong>"FREE SHIPPING"</strong>: Offered during special campaigns or for purchases over a certain amount. <span style="color: #0000ff;">Free shipping in Denmark will be sent with GLS to a parcel shop</span>, and for Greenland & abroad it will be sent with Postnord/Tusass. <br /><br /><br /><strong><span style="color: #0000ff;">5. Exchange or Returns:</span><br /><br />We offer a 14-day right of return and UNLIMITED right of exchange,</strong> as long as the item can be proven to have been purchased from Great Greenland. <br /><strong><br />GIFT:</strong> If the item is to be given as a<strong> gift on a specific date </strong>- simply write the gift-giving date in the comment field on the order, and the 14-day right of return will only start from then. The right of exchange has no limitation.<br /><br />If you wish to <span style="color: #0000ff;"><strong>EXCHANGE</strong></span> an item (for another item, a different size, or similar), simply return it to:<br /><strong><br />Great Greenland<br />Smedeland 10<br />2600 Glostrup<br />Denmark</strong><strong><br /><br /></strong>Enclose the invoice or order number, along with a description of <strong>what it should be exchanged for?</strong>. <br />We will arrange this upon receipt. You pay for the return shipping – and we pay for the exchange shipping back to you :-).<br /><strong>There is no time limit for exchange, as long as the item is unused.</strong><br /><br /><span style="color: #0000ff;"><strong>RETURNS:</strong></span> If you wish to <strong>RETURN</strong> an order: Return to the exchange address above, enclose the invoice/order number and a note clearly stating "<strong>return"</strong>. We will then refund the amount to the card/payment method used when placing the order. <br />If you wish to <strong>return</strong> an item, the invoice must <strong>always</strong> be included. <strong>You have a 14-day right of return! </strong>If we receive returned items after the 14-day return period, we will contact you to arrange an exchange or offer you a credit note. <br /><strong><span style="color: #ff0000;">PLEASE NOTE! We DO NOT collect returns or exchanged items from parcel shops!<br /></span><br /> <span style="color: #00ff00;"><span style="color: #339966;">Please send with GLS, POSTNORD or TUSASS,</span> </span>as they visit us daily. Remember to choose "with delivery" and not for delivery to a parcel shop. <span style="color: #ff0000;">DO NOT send with DAO,</span> as they often deliver outside our opening hours, and the package will then still end up in a parcel shop and WILL NOT be collected by us. </strong>Shipping labels for returns or exchanges can be purchased, for example, on Postnord’s website or GLS’s website, or physically where you drop off your package for shipping. <br /><br /><strong><br /><span style="color: #0000ff;">Cancellations: </span></strong><br />If you wish to cancel an order already placed, this should be done by telephone on +45 23299342. Alternatively, it can be done by sending an email marked "Cancellation" to <a href="mailto:info@great-greenland.gl">info@great-greenland.gl</a> <br />If you have received an order confirmation by email, this can be returned to the sender with the text "Cancellation" inserted in the subject line. Cancellation should be made before 12:00 on the same day the order was placed.<br /><br /><br /><span style="color: #0000ff;"><strong>6. Payment:</strong></span> <br />The possible payment methods are:<br /> Mobilepay<br />Dankort / Visa <br />Diners Club <br />Mastercard<br />ViaBill<br /><br /><br /><span style="color: #0000ff;"><strong>7. Right to Complain:</strong></span> <br />A 2-year right to complain is provided for products purchased from Great Greenland. If there is an extended right to complain or warranty, it will be stated separately on the invoice. Should the item unexpectedly break down during the warranty period, it will be repaired free of charge at our workshop or the manufacturer’s workshop. <span style="color: #0000ff;">Damage to the product caused by handling errors, misuse, normal wear and tear, modifications, or gross misuse/wear by the user, is not covered by the right to complain.</span><br /><br /><br /><span style="color: #0000ff;"><strong>8. Application of the Right to Complain:</strong></span> <br />Complaints regarding faults and defects must be reported to Great Greenland within a reasonable time from when the fault is discovered. <br />The customer is strongly encouraged to provide a statement regarding the product’s fault or defect in connection with the complaint, as failure to do so may result in an extension of the remediation process due to troubleshooting. <br />Items returned collect on delivery or sent without postage will be refused by Great Greenland.<br /><br /><br /><span style="color: #0000ff;"><strong>9. Returned items that do not contain manufacturing defects:</strong></span> <br />When defective items are returned to Great Greenland, where a fault or defect, defined and stated by the customer, is not found, or is deemed to be "self-inflicted", the item will be returned to the customer. <br />Items should be returned with a copy of the invoice showing the purchase date of the complained product, otherwise the item will be held until an invoice copy and any fault message for the product are available.<br /><br /><br /><span style="color: #0000ff;"><strong>10. Proper return:</strong></span> <br />All products returned to Great Greenland must be properly packaged. <br />Damage resulting from inadequate packaging may lead to your rights being forfeited. <br />Great Greenland recommends that the item be returned as parcel post. In this way, it is possible to track the package, thereby removing any doubt as to whether the item has been delivered to Great Greenland. Furthermore, the customer has the opportunity to trace the package if delivery has not taken place.<br /> <br /><br /><span style="color: #0000ff;"><strong>11. Are you in doubt about anything? :</strong></span> <br />Should any questions arise, Great Greenland recommends that you contact us at <a href="mailto:info@great-greenland.gl">info@great-greenland.gl</a> or by telephone on +45 23299342.<br /><br /><br /><span style="color: #0000ff;"><strong>12. Data Policy:</strong></span></p>
<div style="text-align: justify;">Welcome to www.greatgreenland.com/gl/dk (“the webshop”) owned by:<br /><br /></div>
<div style="text-align: justify;"><strong>Great Greenland A/S Danmark</strong></div>
<div style="text-align: justify;">Smedeland 10</div>
<div style="text-align: justify;">2600 Glostrup </div>
<div style="text-align: justify;">Tel.: +45 23 29 93 42</div>
<div style="text-align: justify;">E-mail: <a href="mailto:info@great-greenland.gl"><u>info@great-greenland.gl</u></a><br />VAT no: 35432655<br /><br /><strong>& </strong><br /><br /><strong>Great Greenland A/S Grønland</strong><br />Havnevej B-1274, Postboks 519<br />3920 Qaqortoq<br />Greenland<br />Tel: +299 64 24 33<br />Fax: +299 64 29 33<br />CVR:13596492</div>
<div style="text-align: justify;"> </div>
<div style="text-align: justify;">Great Greenland A/S is responsible for the storage of your personal data in accordance with the General Data Protection Regulation.</div>
<div style="text-align: justify;">When we mention ”personal data” in this policy, we mean all data that could identify you either directly or indirectly, e.g. in combination with other information we may have about you. The protection of your personal data is very important to us, which is why we would like to describe how we process your personal data.</div>
<div style="text-align: justify;"> </div>
<div style="text-align: justify;"><strong>What personal data do we collect?</strong></div>
<div style="text-align: justify;">We collect information about your IP address, name, address, email address, telephone number, mobile number, credit card details and other relevant information regarding placing an order in our webshop.</div>
<div style="text-align: justify;">In addition, we collect other browser-related information such as browser type, operating system, location, date and time of visit to our Webshop. How long a person looks at our Webshop, what they look at etc. We collect some of this information using cookies. We treat your personal data with great respect and care. However, we share this information with Google and social media such as Facebook, Instagram and YouTube to analyse data and thereby better tailor our communication and products to each individual customer’s needs and to ensure relevance. When you subscribe to our newsletter or create an account on our Webshop, we will use the information you may provide us to keep in touch with you in the future and to keep you updated about our products. We will treat your personal data with respect, but should you change your mind, you can unsubscribe from our newsletters at any time by clicking the link, which you will always find at the bottom of the email. You can also choose to unsubscribe by contacting us directly at <a href="mailto:info@great-greenland.gl">info@great-greenland.gl</a>, after which we will unsubscribe you and delete your information. We use MailChimp as our marketing platform. When you choose to subscribe to our newsletter, you confirm that your information will be transferred to MailChimp in the United States, where the information will be processed in accordance with their <a href="https://mailchimp.com/legal/privacy/">Privacy Policy</a> and <a href="https://mailchimp.com/legal/terms/">Terms</a>. The transfer of data takes place in accordance with the Privacy Shield agreement and Article 45 of the General Data Protection Regulation. When you are in contact with us via our pages or social media such as Facebook, Instagram, or YouTube, we may collect information about you. Each social media site will have its own data policy describing how they use and share your personal data.  </div>
<div style="text-align: justify;"> </div>
<div style="text-align: justify;"><strong>For what purposes do we process your data?</strong></div>
<div style="text-align: justify;">Personal data you share with us.<br />- to process and send orders you have placed in our webshop.<br />- to allow you to return your product if you wish.<br />- to answer your questions and enquiries.<br />- to send you invoices, tracking information and newsletters, if you have given your consent for this.</div>
<div style="text-align: justify;">Personal data we collect about you.<br />- influences how you interact with us now and in the future, so we can create emails with content we think you will find relevant and analyse how our webshop is used, so we can continuously improve our service and offers to you.</div>
<div style="text-align: justify;"> </div>
<div style="text-align: justify;"><strong>We only process necessary personal data</strong></div>
<div style="text-align: justify;">We only collect, process and store the personal data that is necessary to provide you with the desired service. In addition, there may be data that we are legally obliged to collect and store. To protect you from others accessing your personal data, we use an IT system that automatically ensures that your data is only accessible to relevant employees.</div>
<div style="text-align: justify;"><strong> </strong></div>
<div style="text-align: justify;"><strong>Who do we share your personal data with?</strong></div>
<div style="text-align: justify;">We share your personal data with the following third parties:  our IT service providers (data processors) and companies relevant to us in order to deliver your goods – this may include shipping companies, banks, etc. Public authorities, if required by law. We may also share information collected via social media with third parties who help us analyse and understand how our Webshop is used and how it can be improved. This information is collected using cookies.<br /><br /><strong>How long do we store your personal data?</strong></div>
<div style="text-align: justify;">We store your personal data for as long as necessary for us to provide you with the best service, or for as long as required by law. If you wish to have your data deleted, please contact us at info@great-greenland.gl</div>
<div style="text-align: justify;"><strong> </strong></div>
<div style="text-align: justify;"><strong>You always have the right to access your personal data</strong></div>
<div style="text-align: justify;">You have the right to access the personal data we hold about you, where we obtained this data, and how we use and process your data. We can inform you how long we store your data and who has access to it.</div>
<div style="text-align: justify;">You can contact us via the contact information mentioned at the top of this Data Policy.</div>
<div style="text-align: justify;"> </div>
<div style="text-align: justify;"><strong>You have the right to have incorrect information in your personal data corrected or deleted </strong></div>
<div style="text-align: justify;">If you suspect that the personal data we may hold about you is incorrect, you naturally have the right to have it corrected. You are always welcome to contact us with your suspicions and wishes for how these should be corrected. In certain cases, we will be obliged to delete your personal data. This applies, for example, if you withdraw your consent. If you believe your personal data is no longer relevant to us, in relation to the circumstances that led to us receiving your personal data, you may wish for it to be deleted. You are, of course, also always entitled to contact us if you suspect that your personal data is being misused in accordance with current legislation.</div>
<div style="text-align: justify;"> </div>
<div style="text-align: justify;"><strong>You are entitled to object to the handling of your personal [data]</strong></div>
<div style="text-align: justify;">You always have the right to object to the processing of your personal data.  You can send your enquiry to us by using the email address shown at the top of this policy. If your enquiry is justified, we will of course stop using your data and delete it, if desired. You are entitled to insight into the personal data we may hold about you. If we hold personal data about you where you are part of a contract with several individuals, you also have the right to access the personal data we may hold about you. If you wish to have your personal data, which we have registered, handed over, these will be transferred in a standard format. If you wish to access your personal data, wish your personal data to be corrected or deleted, or have objections to our processing of your data, we will investigate the matter and get back to you within one month of receiving your enquiry.</div>
<div style="text-align: justify;">If we do not fully comply with your objection, you always have the right to file a complaint with the Danish Data Protection Agency (Datatilsynet). You can read more and follow the instructions on their website:</div>
<div style="text-align: justify;"><a href="https://www.datatilsynet.dk/borger/klage-til-datatilsynet/">https://www.datatilsynet.dk/borger/klage-til-datatilsynet/</a></div>
<div style="text-align: justify;"><strong><br />Changes</strong></div>
<div style="text-align: justify;">We reserve the right to change this policy at any time. Please check this Webshop regularly for changes. You will find our current policy at the bottom of the page. By continuously using and visiting this Webshop, you accept these changes.  </div>

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Our Stores

Store & Tannery
Greenland

Address
Havnevej B-1274, Postboks 519
3920 Qaqortoq,
Grønland
Tel: +299 64 71 23

About the store & tannery
We are pleased to welcome curious visitors, customers and tourists to our “GG Visitor Center – The Story of the Seal and Greenland”. In Qaqortoq, you will find both one of our sewing studios and our large tannery, where you can gain insight into the craftsmanship and production behind our products.

If you would like a company visit, a school visit or a guided tour, you are very welcome to contact us.

Opening hours
Monday – Friday 10 am – 4 pm
For cruise ship arrivals or other announced visits, we offer extended opening hours.

Read more about the store 

Store, Showroom & Webshop Warehouse
Denmark

Address
Great Greenland International (GGI)
Fabriksparken 23C, 2600 Glostrup
Danmark
Tel: +45 23 29 93 42

About the store
We look forward to welcoming you to our showroom/store in Glostrup. Here you can experience all the products you find on our webshop, and gain a closer insight into materials, quality and design.

It is also in Glostrup that we hold our big warehouse sale every October. Sign up for our newsletter to stay updated on warehouse sales, events, campaigns and other news.

Opening hours
Monday–Friday 9 am–3 pm
Closed on weekends, public holidays, and between Christmas and New Year. Opening hours may vary for special events.

Read more about the store 

Timeless design &
responsible production

The story of sealskin is also the story of Greenland’s people; the Inuit. It is the story of a people living in harmony with nature. In modern Greenlandic society, the seal is still an important part of life and culture. Great Greenland has established a visitor centre to provide information about the seal and its uses. Visitors will understand the seal’s importance to the Greenlandic population through exhibitions and by visiting a living workshop.

Read more about our initiatives

the best seal skin product; caught, tanned and produced in harmony with Greenlandic nature

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Write to us

 23299342